Frequently asked questions

Skejap connects people with unused space to people who need somewhere to store their belongings. Hosts offer the space, guests request it, and Skejap helps both sides keep a record of their arrangement.

Browse spaces, choose your dates, review the estimated rent, and send a request. Once the host accepts, both sides complete their declarations and agreement. The guest then pays the RM10 Match Fee. Verified payment unlocks the host’s phone number, chat and private Match Record photos. The host chooses when to share the exact address with this guest.

You do not pay Skejap when you first send a request.

Your request records the selected dates and rent estimate. The host accepts or declines, both sides complete their declarations and Terms acceptance, and verified Match Fee payment unlocks the host’s phone number and chat. The host shares the exact address separately.

The shared Match Record brings those details together with photos and messages added after payment. When the host shares an address, the record saves a copy and the sharing time for that match. Later listing edits do not change the saved copy. Both participants can refer back to it and report a problem. Keep changes in the record and keep receipts for rent and deposits paid directly to the host; Skejap does not automatically record those payments or conversations outside the platform.

These are records of what participants provide, not independent checks of identity, premises authority or property condition. They do not provide insurance or guarantee an outcome in a dispute.

Yes. After sending a request, open My account → My requests → Questions before payment. You can ask preset questions about item suitability, access and storage conditions, and the host chooses a preset reply. Both sides can view the questions and replies, including previous replies if the host updates an answer.

These questions are optional. The host’s phone number and full chat require verified Match Fee payment. The exact address, unit and access instructions stay private until the host shares them with this guest. Replies are host declarations; confirm the actual space and final arrangement before handing over goods.

You can list suitable space that you have permission to offer. Choose the property and storage details, set your daily or monthly rent, and keep the availability accurate. Confirm any permission you need from the owner, landlord, or building management before listing.

The RM10 Match Fee is a separate payment to Skejap after the host accepts and both sides complete the required steps. Verified payment unlocks the host’s phone number, Match Record messages and private evidence photos. It does not automatically reveal the exact address, unit or access instructions; the host shares these separately when both sides are ready to proceed.

The Match Fee does not include storage rent, a deposit, or insurance.

Storage rent and any agreed deposit are paid directly to the host, separately from the Skejap Match Fee. Agree the amount, payment timing, and any deposit conditions with your host and keep a record of payments.

Daily rent includes both your start and end date, so the same date counts as one day. Monthly rent uses calendar months: for example, 16 October to 15 November is one month. You can review the dates and estimated rent before sending your request.

You can cancel an unpaid request from My account. For a paid or active match, contact the other participant and Skejap. Match Fee refund requests are reviewed under our cancellation and refund policy; cancelling does not automatically issue a refund.

Storage rent and deposit refunds are separate arrangements with the host.

Return to My account and reopen the match to check its payment status. If your payment succeeded and the match remains locked, contact Skejap with your match or payment reference before starting another payment.

The host decides for each paid match. Open the Match Record or View contact, review the address, tick the sharing confirmation and choose Share address with this guest. The guest can then see the saved address, unit and access instructions in that match.

The sharing time is recorded. Sharing with one guest does not release the address to other guests. Once shared, the guest can keep a copy. If the host cannot proceed before handover, the guest can request a Match Fee refund review.

Listing images are illustrations of the property type. They do not show the actual space or guarantee its condition. After your match unlocks, confirm the space, access, and storage conditions with your host before handing over your belongings.

Storage arranged through Skejap does not include insurance from Skejap. Check whether your own policy covers your belongings at the storage location. A declaration of item value and the Match Record do not provide insurance.

Prohibited items include illegal or stolen goods, weapons, explosives, dangerous chemicals, flammable materials, perishable food, and live animals. Hosts may have additional restrictions. Review the full prohibited-items list and agree suitability before handover.

Agree any extension or collection change with the other participant and contact Skejap to record the next step. An end-of-duration notification does not automatically extend or complete your arrangement. Confirm the revised dates, rent, and space availability before continuing.

Use the report control in your Match Record or contact Skejap. Include the match reference, what happened, relevant records, and the help you need. You can keep relevant handover photos and messages in the Match Record.

Yes. Choose Continue with Google on the login screen. If this is your first time using Skejap, complete the account setup and accept the required terms before listing or making a request.

Open My account, then Profile and Email notifications. Tick the single checkbox for new listings across Klang Valley and your account, listing, request, match, payment, message and storage-period updates. Your choice saves automatically. Untick it anytime to stop these emails. New choices apply to future updates and do not resend older notifications.

Your in-app notifications remain available when activity emails are off. Account verification and password-reset emails are handled separately.

Yes. Tick the email notifications checkbox in My account → Profile. It includes other hosts’ newly available storage listings across Klang Valley, together with your other Skejap updates. Your account email must be verified.

There is one account email choice. Untick it or use the unsubscribe link in an email to stop these updates. Earlier listings are not emailed when you opt in.

Email admin@skejap.my for account access, corrections, account closure, or other privacy enquiries. Include your account email and explain what you need help with.